How One Bank Reinvented Itself in Just Two Years

Faced with chronic delays, rigid governance, and growing disconnects between business and IT, one of Europe’s largest consumer banks decided to reinvent the way it worked. What started as a small agile incubator rapidly evolved into a full-scale transformation touching over 2,500 employees. By introducing new leadership, modernizing technology practices, investing in learning, and reimagining collaboration, the bank achieved an unprecedented shift toward agility — not just as a method, but as a mindset. This is the story of how clarity, discipline, and cultural change enabled rapid reinvention at scale.

• Why the bank felt it had no choice but to change — and the key challenges it faced
  
• How an incubator model allowed safe experimentation and proved the value of agile early on
  
• The roadmap to large-scale change, including DevOps, leadership enablement, and agile maturity
  
• The results: increased delivery speed, higher employee engagement, and stronger business outcomes
  
• The deeper lessons: how discipline enables speed, why agile is never “done,” and how transformation becomes sustainable through internal capability-building
  

By the end of this case study, you'll gain a practical understanding of how to run a meaningful, inclusive Agile maturity assessment in a way that goes beyond checklists — and how that effort can reignite engagement, provide leadership with real insights, and shape the next chapter of a transformation journey.