Scaling Agile for a Strategic Program in a Logistics Company

What happens when a national postal operator is forced to rethink its entire delivery model—on a radically accelerated timeline?

This case study explores how a traditional logistics company shifted from waterfall to Agile to roll out a new letter delivery system in record time. With regulation deadlines moved forward by a full year, and legacy structures unfit for the pace of change, they chose to act before they felt fully ready—and learned by doing.

Faced with 13 interdependent workstreams, siloed departments, and entrenched perfectionism, they created cross-functional teams, adopted iterative delivery, and progressively scaled Agile across the organization.

• How starting “before being ready” helped build momentum and clarity through real delivery
• How embedding change managers into teams made transformation a lived experience
• Why slicing a massive transformation into MVPs helped overcome analysis paralysis
• What it took to shift senior leaders from command-and-control to unblock-and-support
• How agility moved from the program to the broader culture—reaching sorting centers and union reps

Packed with insights on scaling agility, aligning leadership, and embracing imperfection under pressure, this case is a must-read for anyone driving transformation in complex environments.

Download the case study and discover how Agile became more than a methodology—it became a mindset.