Rebuilding Teams and Culture Through Agile

In a rapidly changing postal industry, Belgium’s national postal service found itself at a crossroads. With deregulation looming and competitors preparing to enter the market, speed and innovation were no longer optional—they were survival necessities.

But the cost of moving fast had already taken its toll. Teams were burnt out. Systems were buggy and brittle. Communication between business and IT was broken. The organization needed more than a new process—it needed a new mindset.

This case study follows the Tracked Mail team as they shifted from chaos to cohesion by embracing Agile practices. What started as a team-level Scrum initiative soon evolved into a broader cultural transformation, bridging organizational silos and empowering people across the business.

The journey wasn’t fast. It wasn’t easy. But it was real—and it worked.

• In this case study, you’ll uncover insights and practical lessons for any organization seeking lasting change:
• How to turn fragmented, overextended development efforts into resilient cross-functional teams.
• Why investing in technical excellence (like continuous integration and automated testing) boosts delivery confidence and morale.
• The critical role of leadership alignment in managing competing priorities and owning the value stream.
• How shifting from static plans to Agile governance enables adaptability without sacrificing control.
• Ways to transform the business-IT relationship from transactional to truly collaborative.

Why cultural change requires patience, trust, and a long-term mindset—and how to build it team by team.

Download the full case study to see how real problems, real people, and real feedback led to an innovative, scalable solution that’s changing the way organizations grow their Agile talent.