Assessing Agile Maturity in a Large European Bank

After two years into a large-scale Agile transformation, a leading European consumer bank found itself at a turning point. Despite widespread adoption of Agile practices — such as Scrum, Kanban, and quarterly planning — and the presence of strong communities of practice, the deeper impact of the transformation remained unclear. Was the change driving real outcomes, or was it simply cosmetic?

Leadership wanted answers. To get them, they initiated a bold and reflective assessment effort, looking not just for metrics or maturity scores, but for meaning: Were we actually becoming the kind of organization we aspired to be?

• How to assess Agile maturity in large, complex organizations without relying on generic models.
• A step-by-step breakdown of how the assessment model was co-created, tested, and implemented across the bank.
• A creative and context-sensitive approach using the “Basecamp” metaphor to represent different levels of maturity.
• How Agile coaches conducted assessments through dialogue rather than audits, building trust and reflection across teams.
• The tangible outcomes the assessment enabled: increased transparency, clarity of next steps, and a strategic alignment between Agile practices and business outcomes.
• Key lessons learned, such as the importance of co-creation, contextualization, and tying practices directly to organizational capabilities.

By the end of this case study, you'll gain a practical understanding of how to run a meaningful, inclusive Agile maturity assessment in a way that goes beyond checklists — and how that effort can reignite engagement, provide leadership with real insights, and shape the next chapter of a transformation journey.